FAQ

Frequently Asked Questions

When it comes to money, we are a greedy bunch of hunks. So we are open to all major modes of payment, be it credit cards, debit cards, online transaction, internet banking and even cash on delivery.
We accept Visa, Master, Maestro as well as American Express cards.
Yes. We are concerned about the safety of your bank account details and your money, so we have made our site very secured for monetary transactions.
It generally takes 3-7 days to ship our products.
We have tied up with Bluedart.
We currently deliver to more than 750 cities across India. We normally take 3-5 working days to ship your products while delivery in Mumbai takes 4-7 days, UP and Bengal 9-13 days and in rest of India it might take 5-8 working days to delivery. During our end of season sales the delivery time for your products take a little longer. We deliver the products in Mumbai in 6-9 working days, UP & Bengal takes 11-15 days while in rest of India it might take 7-10 days.
We will keep you updated through relevant mails in your inbox of the order status from time to time.
Yes, you can. For details you need to get in touch with our customer care executive at +91 8010134134
We are so glad that you have bought our product that we do not feel like charging any extra for delivery.
We believe in transparency, whether it is our colleagues, vendors or customers. We do not have any hidden charges. All relevant taxes are included in the product price.
Customer can replace the product purchased on ERNG within 7 days of delivery. You just need to raise a request via mail at care@enrg.in.in or make a call at 8010134134.
The company do not accept the replacement in case of any damage. It can only be changed in case of manufacturing or technical defect. The company replaces the item once after checking the product.
Yes, one part can be changed or replaced if it has some manufacturing defect otherwise in case of physical damage buyer will have to purchase the part.
Once you have raised a request, we will send you an email detailing the pickup process and provide details about the replacement. The product after being checked is returned within two business weeks. If you don’t get the item on the promised date of delivery, contact us immediately.
You can contact the customer support in case of warranty via mail care@enrg.in or call us at 8010134134.The product warranty is valid only for the mentioned warranty period.
Sometimes financial organisations take a longer time to process the refund request. If you have not received on the date promised by us contact our customer support will be happy to serve you.
In that rare case when you are not able to give the space to our product you can cancel the order by contacting on customer support by writing an email. They will revert you back and the entire order amount will be refunded.
The item at the time of return should be unused and unsoiled. It must be undamaged without any scratches and dents. The product should be in its original box with clear bar code, tag, brand name, MRP, etc.
You may request the replacement of the item through our online store. Contact our customer care support via mail at care@enrg.in or make us a call at 8010134134.We will deliver you with the right product you ordered.
We are a fun company with fun products and we want you to have fun. We provide you a limited one year warranty on all products bought from enrg.in.
Normally, we provide product replacement if there is any manufacturing defect. Otherwise we repair it at our service centres and return the product to the customer. The customer will be kept informed appropriately in all the stages of post sales support through emails.
Normally, we try to repair in 7-10 working days depending on the kind of repair it needs.
Customer can replace the product purchased on ERNG within 7 days of delivery. You just need to raise a request via mail at care@enrg.in or make a call at 8010134134.
You can contact the consumer service via mail care@enrg.in or call us at 8010134134.The product warranty is valid only for the mentioned warranty period.
Yes, specific part of device can be changed or replaced if it has some manufacturing defect otherwise in case of physical damage buyer will have to purchase the part.
For anexcellent experience of the customers we do deliver each product personally. Currently we deliver pan India.Please enter the pin code on the product page to know whether your location can be serviced or not.
We are so glad that you have bought our product that we do not feel like charging any extra for delivery.
Generally, the products are delivered, within the time specified on the product page exclusive of public holidays and Sundays. While we try to ensure that the product reaches you within the delivery period communicated, necessities may postpone the delivery. In such cases, please do not worry. The estimated delivery time though, depends on product’s availability.
There are no hidden charges on ENRG while making a purchase. The charges shown to you on product page are final and all-inclusive. That is exactly what you would have to pay.
Returns are easywith ENRG, once you initiate a return you will receive a call explaining the process. The product purchased on ENRG can be returned within 10 days of delivery.
As of now, ENRG do not deliver items internationally. You can purchase on our website from anywhere in India.
Our reach in terms of COD option is limited by the reach of courier companies.Availability of CoD depends on our courier partner servicing your location to accept cash as payment at delivery time.
Returns are easywith ENRG, once you initiate a return you will receive a call explaining the process. The product purchased on ENRG can be returned within 10 days of delivery.