CANCEL & RETURNS

CANCEL & RETURNS

You may request the replacement of the item through our online store. Contact our customer care support via mail at care@enrg.in or make us a call at 1800-123-3546.We will deliver you with the right product you ordered.

The item at the time of return should be unused and unsoiled. It must be undamaged without any scratches and dents. The product should be in its original box with clear bar code, tag, brand name, MRP, etc.

In that rare case when you are not able to give the space to our product you can cancel the order by contacting on customer support by writing an email. They will revert you back and the entire order amount will be refunded.

Sometimes financial organisations take a longer time to process the refund request. If you have not received on the date promised by us contact our customer support will be happy to serve you.

You can contact the customer support in case of warranty via mail care@enrg.in or call us at 1800-123-3546.The product warranty is valid only for the mentioned warranty period.

Once you have raised a request, we will send you an email detailing the pickup process and provide details about the replacement. The product after being checked is returned within two business weeks. If you don’t get the item on the promised date of delivery, contact us immediately.

Yes, one part can be changed or replaced if it has some manufacturing defect otherwise in case of physical damage buyer will have to purchase the part.

The company do not accept the replacement in case of any damage. It can only be changed in case of manufacturing or technical defect. The company replaces the item once after checking the product.

Customer can replace the product purchased on ERNG within 7 days of delivery. You just need to raise a request via mail at care@enrg.in.in or make a call at 1800-123-3546.